Merchandise can be returned within 30 days of purchase. There is a 20% restocking fee for all returns. Refunds will be issued to the original form of payment (credit card, Pay Pal, etc.). Original shipping charges will be deducted from the refund unless the return is the result of an error by XIM Technologies, Inc.

A return authorization (RMA) will need to be completed in order to receive return instructions. To open an RMA, go to My Account and View Order. Then, select Add New RMA.